How to pay Customer Portal Our customer portal makes it simple for you to pay online, along with giving you access to many other service features! This means quick, no fuss payments at a time that suits you, day or night. Save or update your card, make a one off-payment or review your invoice history – it’s all so Read more about Account Payment Options[…]
Why run speed tests? A speed test is a useful diagnostic tool to identify if there is a problem with the service, and to measure the severity of impact. How do I run a speed test? There are some steps you should take first to ensure the test is accurate. Step 1: Turn off all Read more about Speed Test Guide[…]
What are computer viruses? Viruses are malicious computer programs designed to spread themselves from computer to computer, with the potential to cause damage, and harmful or unexpected outcomes. What is malware? Malware is a contraction of “malicious software”. Broadly speaking, malware can be any kind of malicious code including adware, spyware, keyloggers, trojans, worms and Read more about Virus and Malware Guide[…]
What is Acceler8ed Wireless? Acceler8ed Wireless was the previous name of Acceler8ed Broadband. Same great broadband, delivered wirelessly to you. Ok, so what is Acceler8ed Broadband? Acceler8ed Broadband is a wireless internet solution exclusive to DCSI. Acceler8ed Broadband is the latest evolution in Fixed Wireless technology, delivering unparalleled speed and reliability. Drawing on more than a decade of experience Read more about FAQ: Acceler8ed Broadband[…]
The DCSI customer portal has been updated and includes new features for the use and maintenance of your DCSI broadband service including advanced features. Router Configuration – the settings you need to configure your router. Although we despatch routers fully programmed, you may need these details if you have a BYO router, or if your Read more about Update! New Portal Features including Port Blocking Options.[…]
Spectrum crunch refers to the potential lack of sufficient wireless frequency spectrum needed to support a growing number of consumer devices With the ubiquity of WiFi devices in the modern world, spectrum crunch is becoming more widespread, and this could be affecting your internet connection. The 2.4GHz spectrum is intensively used for not only wireless devices, but other devices such Read more about Why Spectrum Crunch Is Affecting Your WiFi[…]
As we’ve launched a new range of great value NBN plans this month, this is a great time to show you how you can go online and change your own plan any time you please! Click the video below to see how simple it is. There is no fee for changing your plan, but if Read more about Video Tutorial: How to change your plan[…]
Weather lovers, the good news is that you can still view our Warragul Weather Station feed on our website! The even better news is that it could hardly be easier. Here’s a helpful video to show you how.
If you have any reason to communicate with us, can you do so by submitting a support ticket. Support tickets can be useful for billing enquiries, questions about products and services, requesting assistance or reporting a fault. If you are already a DCSI customer, you can submit a support ticket via our customer portal.
What is DDoS? Distributed Denial-of-Service (DDoS) attacks can take many forms, but most prevalently it is simply a large flood of data directed toward an IP address on the internet, with the intention of exceeding its connection capacity to effectively knock it offline for a period of time – or, to put it another way, Read more about What Is DDoS? How And Why DCSI Protect Your Service[…]