As we’ve launched a new range of great value NBN plans this month, this is a great time to show you how you can go online and change your own plan any time you please! Click the video below to see how simple it is. There is no fee for changing your plan, but if Read more about Video Tutorial: How to change your plan[…]
Weather lovers, the good news is that you can still view our Warragul Weather Station feed on our website! The even better news is that it could hardly be easier. Here’s a helpful video to show you how.
If you have any reason to communicate with us, can you do so by submitting a support ticket. Support tickets can be useful for billing enquiries, questions about products and services, requesting assistance or reporting a fault. If you are already a DCSI customer, you can submit a support ticket via our customer portal.
What is DDoS? Distributed Denial-of-Service (DDoS) attacks can take many forms, but most prevalently it is simply a large flood of data directed toward an IP address on the internet, with the intention of exceeding its connection capacity to effectively knock it offline for a period of time – or, to put it another way, Read more about What Is DDoS? How And Why DCSI Protect Your Service[…]
April has been a month of major changes here at DCSI, and the biggest has been our switch to our brand new customer management system, Simple. With Simple managing all accounts and billing, we’ve been able to update our customer portal too. If you’ve logged in to my.dcsi.net.au recently, you’ve probably seen the changes. Here’s Read more about The All-New Customer Service Portal – It Couldn’t Be More Simple![…]
IP addresses are the “phone numbers” of the Internet – a unique identifier used to ensure that the traffic from point A (for example, a Netflix server) can get to point B (for example, your laptop) accurately and efficiently. Historically, IP version 4 (“IPv4”) has been used successfully to run the internet, but with available Read more about The Long-Awaited Launch of IPv6 Is Here[…]
The Paul Centre. That’s right – our Pauls constantly rate so highly with our customers that we recently boosted their numbers by 50% with the addition of Paul S (he’s the one who still gets haircuts). With their combined 120 years, we feel confident in saying no other Paul Centre in Gippsland has the experience Read more about Meet The Team – Paul, Paul and Paul – Call Centre/Tech Support[…]
All Internet Service Providers (or ISPs) offering NBN plans need to cover the same basic wholesale costs of delivering the service. Unlimited NBN plan providers need to make sure that they meet their cost of delivering the service, but how can they be sure of doing that if there are no limits? Limited Speeds – Read more about Why We Don’t Offer Unlimited Plans[…]
Since October 2017, Michael has been part of our hard working field ops team, primarily installing and maintaining our Fixed Wireless Network. He says he applied to join us initially because of his long experience in the industry and his love of the work – and having worked with some of them before, he was Read more about Meet The Team – Michael – Field Operations[…]
As the nbn™ rollout continues across the country, we’re often asked how nbn will affect existing services. Some of the concerns we hear are from people who are satisfied with their current services and don’t want to change, or those who don’t want to connect to nbn’s network, or those who are concerned that nbn Read more about Do I Need To Connect To The NBN?[…]