Update! New Portal Features including Port Blocking Options.

The DCSI customer portal has been updated and includes new features for the use and maintenance of your DCSI broadband service including advanced features. Router Configuration – the settings you need to configure your router. Although we despatch routers fully programmed, you may need these details if you have a BYO router, or if your Read more about Update! New Portal Features including Port Blocking Options.[…]

Why Spectrum Crunch Is Affecting Your WiFi

Spectrum crunch refers to the potential lack of sufficient wireless frequency spectrum needed to support a growing number of consumer devices With the ubiquity of WiFi devices in the modern world, spectrum crunch is becoming more widespread, and this could be affecting your internet connection. The 2.4GHz spectrum is intensively used for not only wireless devices, but other devices such Read more about Why Spectrum Crunch Is Affecting Your WiFi[…]

Video Tutorial: How to submit a support ticket

If you have any reason to communicate with us, can you do so by submitting a support ticket. Support tickets can be useful for billing enquiries, questions about products and services, requesting assistance or reporting a fault. If you are already a DCSI customer, you can submit a support ticket via our customer portal.

What Is DDoS? How And Why DCSI Protect Your Service

What is DDoS? Distributed Denial-of-Service (DDoS) attacks can take many forms, but most prevalently it is simply a large flood of data directed toward an IP address on the internet, with the intention of exceeding its connection capacity to effectively knock it offline for a period of time – or, to put it another way, Read more about What Is DDoS? How And Why DCSI Protect Your Service[…]

The All-New Customer Service Portal – It Couldn’t Be More Simple!

April has been a month of major changes here at DCSI, and the biggest has been our switch to our brand new customer management system, Simple. With Simple managing all accounts and billing, we’ve been able to update our customer portal too. If you’ve logged in to my.dcsi.net.au recently, you’ve probably seen the changes. Here’s Read more about The All-New Customer Service Portal – It Couldn’t Be More Simple![…]

The Long-Awaited Launch of IPv6 Is Here

IP addresses are the “phone numbers” of the Internet – a unique identifier used to ensure that the traffic from point A (for example, a Netflix server) can get to point B (for example, your laptop) accurately and efficiently. Historically, IP version 4 (“IPv4”) has been used successfully to run the internet, but with available Read more about The Long-Awaited Launch of IPv6 Is Here[…]

Meet The Team – Paul, Paul and Paul – Call Centre/Tech Support

The Paul Centre. That’s right – our Pauls constantly rate so highly with our customers that we recently boosted their numbers by 50% with the addition of Paul S (he’s the one who still gets haircuts). With their combined 120 years, we feel confident in saying no other Paul Centre in Gippsland has the experience Read more about Meet The Team – Paul, Paul and Paul – Call Centre/Tech Support[…]