Acceler8ed Has Been Accelerated

With the successful launch of our Acceler8ed Broadband service in 2017, DCSI gave Gippslanders an alternative option for 50/20 broadband that delivered the benefits of an locally owned and serviced network with a focus on quality and reliability. The popularity of our Acceler8ed Broadband boomed as we expanded our service area and opened up terabyte-plus plans, and through it all Read more about Acceler8ed Has Been Accelerated[…]

Update! New Portal Features including Port Blocking Options.

The DCSI customer portal has been updated and includes new features for the use and maintenance of your DCSI broadband service including advanced features. Router Configuration – the settings you need to configure your router. Although we despatch routers fully programmed, you may need these details if you have a BYO router, or if your Read more about Update! New Portal Features including Port Blocking Options.[…]

Video Tutorial: How to submit a support ticket

If you have any reason to communicate with us, can you do so by submitting a support ticket. Support tickets can be useful for billing enquiries, questions about products and services, requesting assistance or reporting a fault. If you are already a DCSI customer, you can submit a support ticket via our customer portal.

The All-New Customer Service Portal – It Couldn’t Be More Simple!

April has been a month of major changes here at DCSI, and the biggest has been our switch to our brand new customer management system, Simple. With Simple managing all accounts and billing, we’ve been able to update our customer portal too. If you’ve logged in to my.dcsi.net.au recently, you’ve probably seen the changes. Here’s Read more about The All-New Customer Service Portal – It Couldn’t Be More Simple![…]

The Long-Awaited Launch of IPv6 Is Here

IP addresses are the “phone numbers” of the Internet – a unique identifier used to ensure that the traffic from point A (for example, a Netflix server) can get to point B (for example, your laptop) accurately and efficiently. Historically, IP version 4 (“IPv4”) has been used successfully to run the internet, but with available Read more about The Long-Awaited Launch of IPv6 Is Here[…]

Acceler8ed Goes TERABYTE

Following on from our launch earlier this year of DCSI’s premium Acceler8ed Fixed Wireless Service, we are now pleased to announce a SUPERSIZED plan for our superstar customers. Acceler8ed Wireless customers now have exclusive access to our Wireless ‘Five Star’ Plan. Included is a massive 1TB (that’s one thousand gigabytes!) of data, and the same great Acceler8ed Read more about Acceler8ed Goes TERABYTE[…]

Behind The Scenes: What’s Been Happening At DCSI

New Owners, New Technology, Same Great Local Service You may have noticed some big changes at DCSI over the last 6 months! With innovative new owners at the helm in local technology entrepreneurs Jacob Carr and Tom Berryman, DCSI is taking Gippsland internet service and support to an exciting new level. That means even better Read more about Behind The Scenes: What’s Been Happening At DCSI[…]