As we’ve followed the emerging COVID-19 situation closely, we’ve observed a huge change in usage patterns over the last few weeks. This is particularly evident in the Waterford Rise estate, which has seen consumption surge 30% in 72 hours. We have been scrambling to bring in new capacity at short notice. In the last week of Read more about Acceler8ed Broadband Receives Upgrade[…]
Despite what we’ve said before… NBN Unlimited Plans Available Now On Fixed Line Services (Fibre to the Node/Premises/Basement/Curb and HFC) “DCSI doesn’t offer NBN Unlimited plans because we don’t want to sign people on to restrictive speed tiers, add sneaky reasonable use policies, oversell to our low consuming customers, trap consumers on contracts, undersupply CVC, Read more about NBN Unlimited Plans Available Now[…]
Acceler8ed Broadband We’ve invested heavily into the Acceler8ed Broadband network to ensure it has the speed, stability and capacity to meet demand without compromising the quality of the service. We’re now certain that we’re ready to take that next step. Yes, Unlimited plans are now available on our very own Acceler8ed Broadband! To recap for those Read more about Unlimited Acceler8ed and OptiComm – Now Available![…]
With the successful launch of our Acceler8ed Broadband service in 2017, DCSI gave Gippslanders an alternative option for 50/20 broadband that delivered the benefits of an locally owned and serviced network with a focus on quality and reliability. The popularity of our Acceler8ed Broadband boomed as we expanded our service area and opened up terabyte-plus plans, and through it all Read more about Acceler8ed Has Been Accelerated[…]
The DCSI customer portal has been updated and includes new features for the use and maintenance of your DCSI broadband service including advanced features. Router Configuration – the settings you need to configure your router. Although we despatch routers fully programmed, you may need these details if you have a BYO router, or if your Read more about Update! New Portal Features including Port Blocking Options.[…]
As we’ve launched a new range of great value NBN plans this month, this is a great time to show you how you can go online and change your own plan any time you please! Click the video below to see how simple it is. There is no fee for changing your plan, but if Read more about Video Tutorial: How to change your plan[…]
Weather lovers, the good news is that you can still view our Warragul Weather Station feed on our website! The even better news is that it could hardly be easier. Here’s a helpful video to show you how.
If you have any reason to communicate with us, can you do so by submitting a support ticket. Support tickets can be useful for billing enquiries, questions about products and services, requesting assistance or reporting a fault. If you are already a DCSI customer, you can submit a support ticket via our customer portal.
April has been a month of major changes here at DCSI, and the biggest has been our switch to our brand new customer management system, Simple. With Simple managing all accounts and billing, we’ve been able to update our customer portal too. If you’ve logged in to my.dcsi.net.au recently, you’ve probably seen the changes. Here’s Read more about The All-New Customer Service Portal – It Couldn’t Be More Simple![…]
IP addresses are the “phone numbers” of the Internet – a unique identifier used to ensure that the traffic from point A (for example, a Netflix server) can get to point B (for example, your laptop) accurately and efficiently. Historically, IP version 4 (“IPv4”) has been used successfully to run the internet, but with available Read more about The Long-Awaited Launch of IPv6 Is Here[…]