Video Tutorial: How to change your plan

As we’ve launched a new range of great value NBN plans this month, this is a great time to show you how you can go online and change your own plan any time you please! Click the video below to see how simple it is.

There is no fee for changing your plan, but if you select a more expensive plan you will be invoiced on a pro-rata basis. Plan upgrades take effect within 15 minutes. Plan downgrades take effect on the first day of the next month. You can change your plan online once in a 30 day period. To arrange another change within that period, or if you need assistance, please call us on 1300 66 55 75